COVERAGE

Commercial-grade warranty, serviced in Australia.

Every Snow Village unit is covered by two years parts & labour and five years on the compressor — backed by a national network of certified refrigeration technicians.

2 Yrs Parts & Labour
5 Yrs Compressor
48 Hr Service Response
100% AU Service Network

Warranty Coverage

Three layers of protection on every commercial unit.

Included Standard Warranty 2 Years
  • All parts & on-site labour
  • Compressor (covered separately for 5 years)
  • Electronic controllers & sensors
  • Door gaskets & hinges (12 months)
Included Compressor Warranty 5 Years
  • Hermetic & semi-hermetic compressors
  • Embraco / Secop / Aspera units
  • Replacement compressor + R290 re-charge
  • Labour included in years 1–2
Optional Extended Care +3 Years
  • Extends parts & labour to year 5
  • Annual preventive service visit
  • Priority callout (next business day)
  • Loan unit during major repair
What's Covered
  • Manufacturing defects in materials and workmanship
  • Refrigerant leaks from factory joints
  • Failed compressors, fans, and condensers
  • Faulty thermostats, controllers and LED lighting
  • On-site labour by approved AU technicians
What's Not Covered
  • Damage from incorrect installation by third parties
  • Voltage spikes without surge protection
  • Cosmetic wear, scratches, dents after delivery
  • Blocked condensers from lack of cleaning
  • Use outside specified ambient temperature range

How to Make a Claim

Three steps. Most claims resolved in five working days.

Step 01 Submit a Claim

Email snowvillage.au@gmail.com with your serial number, invoice, and a short description.

Step 02 Diagnose & Dispatch

We arrange a certified AU technician — most metro callouts within 48 hours.

Step 03 Repair & Restore

Parts shipped from our Dandenong South (VIC) warehouse. You get a written service report on completion.

Need to lodge a warranty claim?

Have your serial number ready — we'll triage within one business day.

Start a Claim