HELP CENTRE
Support when your cold chain can't wait.
Talk to a real AU-based refrigeration specialist by phone, chat or on-site visit. We keep your business running cold, seven days a week.
Search Knowledge
Get In Touch
Pick the channel that fits your shift.
Trade account holders are routed to the front of the queue — flag your account when you call or email.
Response Time Commitments
What you can expect — in writing.
Phone & Email
Within 4 business hours
Critical Failure (Trade)
Same-day callback
Metro Service Visit
Next business day
Spare Parts Dispatch
Same-day from Melbourne
Self-Service
Answers, before you need to ask.
FAQ
Frequently asked, plainly answered.
My display chiller isn't reaching temperature — what should I check first?
Start with condenser airflow — a dust-clogged condenser is the cause 70% of the time. Then check door seals and confirm ambient is within spec. If those check out, log a service request and we'll dispatch a technician.
Do you stock spare parts in Australia?
Yes — most fast-moving parts ship same-day from our Dandenong South (VIC) warehouse.
Can I get a refrigeration technician on-site?
Yes — nationwide network of certified AU technicians, most metro callouts within 48 hours.
What's the recommended ambient operating range?
Most commercial units operate optimally between 16°C and 32°C ambient. See product spec sheet for exact range.
How often should I service the unit?
We recommend a preventive service visit every 6 months for high-use units, annually for lighter use.
Still need help?
Our AU service desk is one call away — no offshore queues.
Run a foodservice business?
Net-30 terms, volume pricing and a dedicated account manager — all from one Australian supplier.
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